Developing user-friendly interfaces with React, Tailwind CSS, and Material UI.
Concentrix - Canada
November 2024 - Present
- Resolved over 500 technical support tickets within the first three months, achieving a 95% customer satisfaction rating through effective communication and problem-solving skills.
- Provided frontline technical support for hardware, software, and network issues, maintaining SLA compliance and reducing ticket escalation rates by 25%.
- Collaborated with development teams to identify recurring software issues, leading to actionable insights that improved product functionality and reduced future support requests by 20%.
- Trained new team members on troubleshooting protocols and customer service best practices, contributing to a more knowledgeable workforce and improved service delivery.